Terms and Conditions
01. MANDATORY INFORMATION
The website oishispirit.com is a service provided by:
02. ESSENTIAL CHARACTERISTICS OF PRODUCTS AND SERVICES SOLD
The website oishispirit.com sells various types of alcoholic beverages and spirits. The customer acknowledges having read and accepted the general terms and conditions of sale before placing an order. The validation of your order signifies acceptance of the general terms and conditions of sale.
03. PRICES
The prices of our products are indicated in Euros, including all taxes (VAT). For orders delivered to countries other than metropolitan France, the customer is the importer of the products they purchase. For all products shipped outside the overseas territories or the European Union, the invoice is based on the price excluding taxes. The customer is solely responsible for declarations and payments of any customs duties or other taxes that may be applicable in their country.
04. PRODUCT AVAILABILITY
The products on our website are considered to be available by default. In order to best meet our customers' expectations, the availability of our products is regularly updated on our website. Any product that is not available will be marked as "Product unavailable" on the product page and will be removed from the catalog. If you have ordered an unavailable product after the validation of your order, you will be immediately informed. We will give you the option to either use the amount already committed as a voucher for new products or to recover the committed amount through a cancellation of your purchase. If the sum had already been debited, you will be immediately refunded.
05. ORDER
You have the option to order our products directly on our website "oishispirit.com". To place an order on our website, select your items and add them to the cart. Check the details and the total amount of your order.
06. DELIVERY
At the time of delivery: As soon as the consumer takes possession of the goods, the risks of loss or damage are transferred to them. Therefore, it is important to:
The principle: the dual obligation of the professional regarding the delivery of the goods or the provision of the service. Happy Dogs Company undertakes to deliver the goods or provide the service on the date or within the period indicated to the consumer.
07. DELIVERY TO A RELAY POINT: PLEASE NOTE THAT PARCELS ARE ONLY AVAILABLE FOR 7 DAYS AT THE RELAY POINT. In the event of a return (if the parcel has not been collected within the time limit or due to an incomplete or incorrect address), your order may be refunded minus the outbound and return shipping costs. For reshipment, you will be charged return and reshipment fees.
Refund: Each order is prepared on demand. Our delivery times will be communicated to you when confirming your order, depending on the choice of carrier. In case of stock shortage or unavailability of the ordered product, Happy Dogs Company undertakes to inform the customer as soon as possible and to specify an availability period. The customer will confirm their choice by email, either to wait for the product to become available or to be refunded.
08. RECEIPT
Without prejudice to the measures to be taken with regard to the carrier, claims regarding visible defects or non-compliance of a product ordered or the shipping document must be made in writing no later than 3 days after the arrival of the products. Upon receipt of the delivery of their order, the buyer must check the condition of the packaging, the absence of apparent damage, or other signs of liquid leakage, etc. Our orders are shipped in perfect condition, and any order that arrives damaged must be refused.
09. PAYMENT METHODS
As a customer, you have the option to pay by credit card and bank transfer. Payments by credit card, Visa, MasterCard. When making your online payment, enter your credit card number, expiration date, and the 3 digits on the back. Online payment is secured by the 3D Secure system. Payments by bank transfer. When making your online payment, the bank information for the account to which the transfer must be made will be communicated to you at the email address you provided when registering. Happy Dogs Company reserves the right not to offer one or more of the payment methods above for any legitimate reason.
10. RIGHT OF WITHDRAWAL
In accordance with Article L121-20 of the Consumer Code, you have a withdrawal period of fourteen (14) working days from the receipt of the item. Within the same period, inform us of your decision to withdraw by postal mail to the following address: 7 rue des Eaux 75016 Paris or by email to contact@oishispirit.com. To make the returned product resellable, you agree to return it in its original packaging and in perfect condition.
11. TRANSFER OF RISKS
Delivery of goods or services - Article L216-1 - Created by Ordinance n°2016-301 of March 14, 2016 - art.
Happy Dogs Company delivers the goods or provides the service on the date or within the period indicated to the consumer, in accordance with the provisions of Article L. 111-1, unless the parties have agreed otherwise. In the absence of an indication or agreement regarding the delivery date or time, Happy Dogs Company delivers the goods or provides the service without undue delay and no later than thirty days (30 days) after the conclusion of the contract.
Delivery means the transfer of the goods to the consumer's physical possession or control. Delivery is considered to have occurred upon transfer to the consumer. As soon as the consumer takes possession of the goods, the risk is transferred, i.e., at the moment of delivery.
Article L216-2 - Created by Ordinance n°2016-301 of March 14, 2016 - art. In the event of Happy Dogs Company's failure to fulfill its obligation to deliver the goods or provide the service on the date or at the end of the period specified in the first paragraph of Article L.216-1, or, failing that, no later than thirty days (30 days) after the conclusion of the contract, the consumer may terminate the contract by registered letter with acknowledgment of receipt or in writing on another durable medium if, after having ordered, using the same means, Happy Dogs Company to make the delivery or provide the service within a reasonable additional period, it has not been performed within that period.
The contract is considered terminated upon receipt by Happy Dogs Company of the letter or document informing it of this termination, unless Happy Dogs Company has performed in the meantime. The delivery time will not run during the company's annual closure dates.
Article L216-4 - Created by Ordinance n°2016-301 of March 14, 2016 - art. Any risk of loss or damage to the goods is transferred to the consumer as soon as they or a third party designated by them physically take possession of the goods.
12. RECEIPT
Without prejudice to the measures to be taken with regard to the carrier, claims regarding visible defects or non-compliance of a product ordered or the shipping document must be made in writing no later than 3 days after the arrival of the products. The buyer must provide evidence of the reality of the defects or anomalies observed. They will provide all means to the seller to establish these defects and remedy them.
Upon receipt of the delivery of their order, the buyer must check the condition of the packaging, the absence of apparent damage, or other signs of liquid leakage, etc. Our orders are shipped in perfect condition, and any order that arrives damaged must be refused. In case of doubt, please make reservations on the delivery receipt by writing "Reservations made due to the condition of the package." In both cases, please contact us within 48 hours by email at the following address: contact@oishispirit.com. After verification, we will proceed to repair the damage. No compensation will be possible in case of non-compliance with this procedure. In addition, shipping costs will be charged at the actual cost if the package has not been collected within the time limits or if the shipping address is incorrect.
13. PAYMENT METHODS
As a customer, you have the option to pay by credit card and bank transfer. Payments by credit card, Visa, MasterCard. When making your online payment, enter your credit card number, expiration date, and the 3 digits on the back. Online payment is secured by the 3D Secure system.
Payments by bank transfer. When making your online payment, the bank information for the account to which the transfer must be made will be communicated to you at the email address you provided when registering. The fees associated with the use of this payment method are solely the responsibility of the buyer. Happy Dogs Company reserves the right not to offer one or more of the payment methods above for any legitimate reason, especially in the event that the payment partner no longer offers the service in question, a dispute regarding the payment of one of your previous orders that is still being processed, or if several serious and converging elements give rise to suspicion of fraud in your order.
14. RIGHT OF WITHDRAWAL
In accordance with Article L121-20 of the Consumer Code, you have a withdrawal period of fourteen (14) working days from the receipt of the item. You do not need to provide reasons or pay penalties, except for return costs. Within the same period, inform us of your decision to withdraw by postal mail to the following address: 7 rue des Eaux 75016 Paris or by email to contact@oishispirit.com. We will provide you with a product return number, which is necessary for the refund. The merchandise, accompanied by the return number, must be returned to the following address, with return costs at your expense: Happy Dogs Company, 7 rue des Eaux, 75016, Paris. To make the returned product resellable, you agree to return it in its original packaging and in perfect condition.
The website oishispirit.com is a service provided by:
- SAS Happy Dogs Company
- 7 Rue des Eaux
- 75016 Paris
- Registration number (RCS): 921 726 964 R.C.S. Paris
- Email: contact@oishispirit.com
02. ESSENTIAL CHARACTERISTICS OF PRODUCTS AND SERVICES SOLD
The website oishispirit.com sells various types of alcoholic beverages and spirits. The customer acknowledges having read and accepted the general terms and conditions of sale before placing an order. The validation of your order signifies acceptance of the general terms and conditions of sale.
03. PRICES
The prices of our products are indicated in Euros, including all taxes (VAT). For orders delivered to countries other than metropolitan France, the customer is the importer of the products they purchase. For all products shipped outside the overseas territories or the European Union, the invoice is based on the price excluding taxes. The customer is solely responsible for declarations and payments of any customs duties or other taxes that may be applicable in their country.
04. PRODUCT AVAILABILITY
The products on our website are considered to be available by default. In order to best meet our customers' expectations, the availability of our products is regularly updated on our website. Any product that is not available will be marked as "Product unavailable" on the product page and will be removed from the catalog. If you have ordered an unavailable product after the validation of your order, you will be immediately informed. We will give you the option to either use the amount already committed as a voucher for new products or to recover the committed amount through a cancellation of your purchase. If the sum had already been debited, you will be immediately refunded.
05. ORDER
You have the option to order our products directly on our website "oishispirit.com". To place an order on our website, select your items and add them to the cart. Check the details and the total amount of your order.
06. DELIVERY
At the time of delivery: As soon as the consumer takes possession of the goods, the risks of loss or damage are transferred to them. Therefore, it is important to:
- Do not sign the delivery receipt before checking the contents of the packages and the condition of the goods.
- In case of breakage or damage, specific and precise reservations must be made immediately on the transport receipt and confirmed within 72 hours with photographs of the defective products, by registered letter with acknowledgment of receipt to the carrier and a copy of this letter sent to Happy Dogs Company, otherwise, no dispute will be considered.
- Note: Statements such as "subject to unpacking" or "subject to verification" are not accepted by insurance and therefore have no value.
- If the delivery driver refuses to assist in unpacking the product, it should be noted on the delivery receipt as "the delivery driver refused to assist in unpacking the product."
- The customer is informed that the absence of written reservations on the delivery receipt constitutes a presumption of conformity of the products delivered, except for the provisions of Article L.211-7 of the Consumer Code on legal conformity.
The principle: the dual obligation of the professional regarding the delivery of the goods or the provision of the service. Happy Dogs Company undertakes to deliver the goods or provide the service on the date or within the period indicated to the consumer.
07. DELIVERY TO A RELAY POINT: PLEASE NOTE THAT PARCELS ARE ONLY AVAILABLE FOR 7 DAYS AT THE RELAY POINT. In the event of a return (if the parcel has not been collected within the time limit or due to an incomplete or incorrect address), your order may be refunded minus the outbound and return shipping costs. For reshipment, you will be charged return and reshipment fees.
Refund: Each order is prepared on demand. Our delivery times will be communicated to you when confirming your order, depending on the choice of carrier. In case of stock shortage or unavailability of the ordered product, Happy Dogs Company undertakes to inform the customer as soon as possible and to specify an availability period. The customer will confirm their choice by email, either to wait for the product to become available or to be refunded.
08. RECEIPT
Without prejudice to the measures to be taken with regard to the carrier, claims regarding visible defects or non-compliance of a product ordered or the shipping document must be made in writing no later than 3 days after the arrival of the products. Upon receipt of the delivery of their order, the buyer must check the condition of the packaging, the absence of apparent damage, or other signs of liquid leakage, etc. Our orders are shipped in perfect condition, and any order that arrives damaged must be refused.
09. PAYMENT METHODS
As a customer, you have the option to pay by credit card and bank transfer. Payments by credit card, Visa, MasterCard. When making your online payment, enter your credit card number, expiration date, and the 3 digits on the back. Online payment is secured by the 3D Secure system. Payments by bank transfer. When making your online payment, the bank information for the account to which the transfer must be made will be communicated to you at the email address you provided when registering. Happy Dogs Company reserves the right not to offer one or more of the payment methods above for any legitimate reason.
10. RIGHT OF WITHDRAWAL
In accordance with Article L121-20 of the Consumer Code, you have a withdrawal period of fourteen (14) working days from the receipt of the item. Within the same period, inform us of your decision to withdraw by postal mail to the following address: 7 rue des Eaux 75016 Paris or by email to contact@oishispirit.com. To make the returned product resellable, you agree to return it in its original packaging and in perfect condition.
11. TRANSFER OF RISKS
Delivery of goods or services - Article L216-1 - Created by Ordinance n°2016-301 of March 14, 2016 - art.
Happy Dogs Company delivers the goods or provides the service on the date or within the period indicated to the consumer, in accordance with the provisions of Article L. 111-1, unless the parties have agreed otherwise. In the absence of an indication or agreement regarding the delivery date or time, Happy Dogs Company delivers the goods or provides the service without undue delay and no later than thirty days (30 days) after the conclusion of the contract.
Delivery means the transfer of the goods to the consumer's physical possession or control. Delivery is considered to have occurred upon transfer to the consumer. As soon as the consumer takes possession of the goods, the risk is transferred, i.e., at the moment of delivery.
Article L216-2 - Created by Ordinance n°2016-301 of March 14, 2016 - art. In the event of Happy Dogs Company's failure to fulfill its obligation to deliver the goods or provide the service on the date or at the end of the period specified in the first paragraph of Article L.216-1, or, failing that, no later than thirty days (30 days) after the conclusion of the contract, the consumer may terminate the contract by registered letter with acknowledgment of receipt or in writing on another durable medium if, after having ordered, using the same means, Happy Dogs Company to make the delivery or provide the service within a reasonable additional period, it has not been performed within that period.
The contract is considered terminated upon receipt by Happy Dogs Company of the letter or document informing it of this termination, unless Happy Dogs Company has performed in the meantime. The delivery time will not run during the company's annual closure dates.
Article L216-4 - Created by Ordinance n°2016-301 of March 14, 2016 - art. Any risk of loss or damage to the goods is transferred to the consumer as soon as they or a third party designated by them physically take possession of the goods.
12. RECEIPT
Without prejudice to the measures to be taken with regard to the carrier, claims regarding visible defects or non-compliance of a product ordered or the shipping document must be made in writing no later than 3 days after the arrival of the products. The buyer must provide evidence of the reality of the defects or anomalies observed. They will provide all means to the seller to establish these defects and remedy them.
Upon receipt of the delivery of their order, the buyer must check the condition of the packaging, the absence of apparent damage, or other signs of liquid leakage, etc. Our orders are shipped in perfect condition, and any order that arrives damaged must be refused. In case of doubt, please make reservations on the delivery receipt by writing "Reservations made due to the condition of the package." In both cases, please contact us within 48 hours by email at the following address: contact@oishispirit.com. After verification, we will proceed to repair the damage. No compensation will be possible in case of non-compliance with this procedure. In addition, shipping costs will be charged at the actual cost if the package has not been collected within the time limits or if the shipping address is incorrect.
13. PAYMENT METHODS
As a customer, you have the option to pay by credit card and bank transfer. Payments by credit card, Visa, MasterCard. When making your online payment, enter your credit card number, expiration date, and the 3 digits on the back. Online payment is secured by the 3D Secure system.
Payments by bank transfer. When making your online payment, the bank information for the account to which the transfer must be made will be communicated to you at the email address you provided when registering. The fees associated with the use of this payment method are solely the responsibility of the buyer. Happy Dogs Company reserves the right not to offer one or more of the payment methods above for any legitimate reason, especially in the event that the payment partner no longer offers the service in question, a dispute regarding the payment of one of your previous orders that is still being processed, or if several serious and converging elements give rise to suspicion of fraud in your order.
14. RIGHT OF WITHDRAWAL
In accordance with Article L121-20 of the Consumer Code, you have a withdrawal period of fourteen (14) working days from the receipt of the item. You do not need to provide reasons or pay penalties, except for return costs. Within the same period, inform us of your decision to withdraw by postal mail to the following address: 7 rue des Eaux 75016 Paris or by email to contact@oishispirit.com. We will provide you with a product return number, which is necessary for the refund. The merchandise, accompanied by the return number, must be returned to the following address, with return costs at your expense: Happy Dogs Company, 7 rue des Eaux, 75016, Paris. To make the returned product resellable, you agree to return it in its original packaging and in perfect condition.
Please do not share with anyone under the legal purchase age for alcohol.Drink Responsibly.